Product and catalogue tasks
Fields, categories and images are checked for products within the scope. Product accuracy and pricing decisions require the business’s approval.
B10 / Digital commerce and implementation
Ecommerce Management & Operations
Organise product and order tasks in a tracking system with clear owners.
We provide operational support for product information, stock checks, order tracking and campaign preparation. Tasks, access permissions and customer approvals are defined separately.
Organise product and order tasks in a tracking system with clear owners.
We provide operational support for product information, stock checks, order tracking and campaign preparation. Tasks, access permissions and customer approvals are defined separately. The work below describes service options; deliverables and acceptance conditions are selected in the written proposal.
Order and stock checks
Pending or inconsistent transactions are listed using system records. Tasks to be passed to warehouse, shipping and accounting teams are separated.
Campaign and communication preparation
Discount rules and information drafts are prepared for approval. Permissions to change prices, issue refunds and send customer messages are explicitly defined.
At the end of the work,
what will you have?
The deliverables below that are included in your project are specified in the written proposal, with quantities, formats, delivery dates and acceptance conditions. Licences, hosting and maintenance are shown separately if not included.
Task and permission matrix
Transaction responsibilities between B10, the business, warehouse and providers.
Operations tracking list
Records showing transaction status, owner and pending approvals.
Period report
Completed work, recurring issues and unresolved dependencies.
A shared goal.
Steps with clear owners.
- 01
Record the scope
We define the work items, required access, each party’s responsibilities and exclusions in writing.
- 02
Validate with a sample
We check technical feasibility using a sample record or flow. We list missing access and external dependencies.
- 03
Implement and check
We carry out approved work and record test results and unresolved errors.
- 04
Deliver and hand over
We check acceptance conditions and share delivery files and subsequent support responsibilities.
Which needs is it for?
Example use cases for which we can define the scope together.
Catalogue update
Updating approved product information and images on designated channels.
Pending orders
Separating records whose status has not changed and referring them to the responsible business, warehouse or carrier contact.
How will we track success?
We define the starting position and goals together. The indicators below are selected according to the nature of the work.
- Completed and pending tasks
- Approval waiting times
- Recurring record and transaction errors
This description does not transfer responsibility for physical logistics, accounting, pricing decisions or customer commitments. Sales, profitability and error-free delivery are not guaranteed.
Let’s clarify the details.
Do you handle storage and shipping delivery?
This service description does not include physical storage, packaging or transportation. The business or provider responsible for those tasks is defined separately. Tracking through a system is not a delivery guarantee.
Do you perform all transactions without approval?
No. Permission and approval limits for pricing, campaigns, refunds and external communications are defined in writing. Support hours and response times are included in the contract.
Let’s clarify your needs together.
Ecommerce Management & Operations
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KNOWLEDGE CENTRE
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LET’S START TOGETHERThe first step:
The first step:
defining the right scope.
Ecommerce Management & Operations — Let’s assess your needs, priorities and current setup together.
Get in touch for a discovery meeting ↗