Flow and content structure
Priority tasks, screens and error states are listed. Menu and page structures are mapped to those tasks.
B10 / Digital commerce and implementation
Design & User Experience (UX/UI)
Turn user flows and screens into testable designs.
We design menus, content hierarchies, forms and transaction steps, preparing mobile and desktop screens, component states and implementation notes.
Turn user flows and screens into testable designs.
We design menus, content hierarchies, forms and transaction steps, preparing mobile and desktop screens, component states and implementation notes. The work below describes service options; deliverables and acceptance conditions are selected in the written proposal.
Screen and component design
Mobile and desktop layouts, typography, spacing and interaction states are prepared for the approved pages.
Usability checks
The prototype is assessed against the tasks defined in the scope. If participant-based user testing is included, the sample, tasks and method are defined separately.
At the end of the work,
what will you have?
The deliverables below that are included in your project are specified in the written proposal, with quantities, formats, delivery dates and acceptance conditions. Licences, hosting and maintenance are shown separately if not included.
User flows
Priority tasks, screen transitions and error states.
Screens and prototype
Designs for the pages and device sizes in the proposal.
Developer handover
Component states, design measurements and implementation notes.
A shared goal.
Steps with clear owners.
- 01
Record the scope
We define the work items, required access, each party’s responsibilities and exclusions in writing.
- 02
Validate with a sample
We check technical feasibility using a sample record or flow. We list missing access and external dependencies.
- 03
Implement and check
We carry out approved work and record test results and unresolved errors.
- 04
Deliver and hand over
We check acceptance conditions and share delivery files and subsequent support responsibilities.
Which needs is it for?
Example use cases for which we can define the scope together.
Form improvement
Redesigning missing-field, error-message and completion steps.
Mobile navigation
Organising menus and categories around priority tasks on small screens.
How will we track success?
We define the starting position and goals together. The indicators below are selected according to the nature of the work.
- Completion status of test tasks
- Identified usability problems
- Differences between implementation and design
Page count, device sizes, number of revisions, user research and software delivery are stated separately in the contract. Conversion or sales outcomes are not guaranteed.
Let’s clarify the details.
Will design increase sales?
An increase is not guaranteed. The impact of a design change is measured when sufficient data and an appropriate testing method are available. Non-design factors such as traffic source, price and product are assessed separately.
Are software and accessibility certification included?
Design, software implementation and comprehensive accessibility auditing are separate work items. The proposal specifies which are included; basic design checks are not presented as certification.
Let’s clarify your needs together.
Design & User Experience (UX/UI)
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KNOWLEDGE CENTRE
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LET’S START TOGETHERThe first step:
The first step:
defining the right scope.
Design & User Experience (UX/UI) — Let’s assess your needs, priorities and current setup together.
Get in touch for a discovery meeting ↗